All of our products, whether they be fine silks or pure wools and cottons, are all made with the utmost care by skilled artisan's hands. Our printing process is unique in that the fabric is stretched on hot wax tables and then printed upon with fine silk screens. In many cases with hand made screen-printed textiles, there can be slight evidence - though it is rare - of a mark or noticeable "imperfection" where the hot wax has bled through the fabric. This is not so much a defect, but more of an assurance that the textile was made by hand. It gives the piece a personality of it's own. A beauty mark, as it were.
However, please always follow the care instructions for each individual item after buying your product.
Parekh Bugbee wants to give our customers the satisfaction they deserve with every quality product we offer. That said, if you are not completely satisfied with your purchase, you may return it within 7 days of delivery for an exchange, or Parekh Bugbee credit, minus the original shipping and handling fees. The credit is only usable online for Parekh Bugbee merchandise. Parekh Bugbee credit is valid for six months from date of issue.
All items returned must be in the same condition received. Returns of used or worn merchandise will not be credited. Please insure that each item has the original pricing label attached to it. Returns or exchanges will not be honored if tags are removed.
We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.
To make a return or exchange you must first obtain a return authorization serial number. Please note returns will not be accepted without an RAS number. To receive your RAS number, please contact us at firstname.lastname@example.org. Please include a brief explanation for the reason you are returning or exchanging your purchase, and what arrangement you would like for the exchange.
Sender must prepay returns. No C.O.D. packages will be accepted.
Most returns will process approximately 2 weeks from the time you mail your return. A refund will be credited back to your original payment method and will post between 1-3 business days from the date of processing. Please note: It may take up to two billing cycles for the credit to appear on your monthly credit/debit or Paypal statement. A fee of $15.00 will be charged on any return or cancellation of order.
We will notify you by email when your return is processed and shipped. If you've requested an exchange, a second email will be sent once we've processed your new order. We are unable to guarantee that exchanged merchandise will be available at the time your order is processed. In these instances, your original form of payment will be refunded.